Perfect fit - everything in 3 lengths from S to 3XL

Returns

Online purchases from Girav can be returned within 100 days.

We offer free returns for the Netherlands, Belgium, Germany and Austria. In all other countries, return costs are at your own expense.

The purchases can be tried on at home, just like in a shop. The items to be returned must be unused and unworn, with the attached price tags and returned in the original packaging.

How do I return an item?

Free returns from the Netherlands, Belgium, Germany and Austria

We offer free returns for the Netherlands, Belgium, Germany and Austria. In these countries you can use our return sticker for free returns.

Returns within Europe

For all other countries returns are not free.

Returns outside Europe

Outside the European Union, return costs are at your own expense.

What are the returncosts?
Country Return Policy
Australia No free returns
Austria Free returns
Belgium Free returns
Bulgaria No free returns
Canada No free returns
Croatia No free returns
Czechia No free returns
Denmark No free returns
Estonia No free returns
Finland No free returns
France No free returns
Germany Free returns
Greece No free returns
Hungary No free returns
Ireland No free returns
Italy No free returns
Latvia No free returns
Monaco No free returns
Netherlands Free returns
New Zealand No free returns
Norway No free returns
Poland No free returns
Portugal No free returns
Qatar No free returns
Romania No free returns
Saudi Arabia No free returns
Slovakia No free returns
Slovenia No free returns
Sweden No free returns
United Arab Emirates No free returns
United States No Free returns
I want to chose my own carrier. What is the return address?

Of course, you can choose another carrier at your own expense. You can then send the parcel to the return address below. To avoid delays: please make sure that our provider sticker or your order number with contact details are in the box. Then we will know who the sender is.

The return address is:

Girav
Polderweg Oost 19
2973 AN MOLENAARSGRAAF
THE NETHERLANDS

Can I exchange an item?

Direct exchange of an item is unfortunately not possible. The fastest way to receive your desired item is to place a new order and return the other one to us.

Have you bought something that falls under our promotional conditions (e.g. 3 for €50 or 2 + 1 free), or do you have a question, please contact our customer service at [email protected] or during office hours on +31 20 472 10 02.

Refund

Processing a return can take up to 14 days. When the return has been processed, the purchase amount will be refunded as soon as possible. If the order has been paid (partly) with shop credit or a gift card, the used credit will be refunded to your customer account.

Questions or complaints during use?

Girav strives to avoid complaints. But if after some time there is a complaint about an article, please contact us immediately via [email protected] or during office hours (9 AM – 5 PM (CET)) on + 31 20 472 10 02 to resolve the complaint as quickly as possible.