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Queries or advice?

If you have any questions, or need any further advice, you can call us from Monday to Friday during working hours on +31(0)20-4721002. You can also e-mail us at [email protected].

The Girav online store offers you the following benefits:

No delivery charges for orders in 6 EU countries

Orders received before 23.59 on workdays are sent the same day. Delivery times depend on on which country you live in, see our Shipping Costs table.

Easy returns within 100 days

For all EU countries. Free returns for orders within The Netherlands, Germany, Austria and Belgium.

Not satisfied? Money-back guarantee!

Not satisfied for whatever reason? As soon as we have received the items back, we refund the credit directly into your account. 

Order and pay safely online

Orders and payments via secure SSL connection.

 

How do I return an item?

Online purchases from Girav can be returned within 100 days. The purchases can be tried on at home, just like in a shop. The items to be returned must be unused and unworn, with the attached price tags and returned in the original packaging.

Return Address

You can return the items with your preferred courier to the following address:

Girav

Polderweg Oost 19

2973 AN Molenaarsgraaf

Nederland

Can I exchange an item?

Direct exchange of an item is unfortunately not possible. The fastest way to receive your desired item is to place a new order and return the other one to us.

Have you bought something that falls under our promotional conditions (e.g. 3 for €45 or 2 + 1 free), or do you have a question, please contact our customer service at [email protected] or during office hours on +31 20 472 10 02.

Refund

Processing a return can take up to 14 days. When the return has been processed, the purchase amount will be refunded as soon as possible. If the order has been paid (partly) with shop credit or a gift card, the used credit will be refunded to your customer account.

Questions or complaints during use?

Girav strives to avoid complaints. But if after some time there is a complaint about an article, please contact us immediately via [email protected] or during office hours on + 31 20 472 10 02 to resolve the complaint as quickly as possible.