Returns
Online purchases from Girav can be returned within 100 days.
We offer free returns for the Netherlands, Belgium, Germany and Austria. In all other countries, return costs are at your own expense.
The purchases can be tried on at home, just like in a shop. The items to be returned must be unused and unworn, with the attached price tags and returned in the original packaging.
How do I return an item?
Free returns from the Netherlands, Belgium, Germany and Austria
We offer free returns for the Netherlands, Belgium, Germany and Austria. In these countries you can use our return sticker for free returns.
Returns within Europe
For all other countries returns are not free.
Returns outside Europe
Outside the European Union, return costs are at your own expense.
What are the returncosts?
| Country | Return Policy |
| Australia | No free returns |
| Austria | Free returns |
| Belgium | Free returns |
| Bulgaria | No free returns |
| Canada | No free returns |
| Croatia | No free returns |
| Czechia | No free returns |
| Denmark | No free returns |
| Estonia | No free returns |
| Finland | No free returns |
| France | No free returns |
| Germany | Free returns |
| Greece | No free returns |
| Hungary | No free returns |
| Ireland | No free returns |
| Italy | No free returns |
| Latvia | No free returns |
| Monaco | No free returns |
| Netherlands | Free returns |
| New Zealand | No free returns |
| Norway | No free returns |
| Poland | No free returns |
| Portugal | No free returns |
| Qatar | No free returns |
| Romania | No free returns |
| Saudi Arabia | No free returns |
| Slovakia | No free returns |
| Slovenia | No free returns |
| Sweden | No free returns |
| United Arab Emirates | No free returns |
| United States | No Free returns |
I want to chose my own carrier. What is the return address?
Of course, you can choose another carrier at your own expense. You can then send the parcel to the return address below. To avoid delays: please make sure that our provider sticker or your order number with contact details are in the box. Then we will know who the sender is.
The return address is:
Girav
Polderweg Oost 19
2973 AN MOLENAARSGRAAF
THE NETHERLANDS
Can I exchange an item?
Direct exchange of an item is unfortunately not possible. The fastest way to receive your desired item is to place a new order and return the other one to us.
Have you bought something that falls under our promotional conditions (e.g. 3 for €50 or 2 + 1 free), or do you have a question, please contact our customer service at [email protected] or during office hours on +31 20 472 10 02.
Refund
Processing a return can take up to 14 days. When the return has been processed, the purchase amount will be refunded as soon as possible. If the order has been paid (partly) with shop credit or a gift card, the used credit will be refunded to your customer account.
Questions or complaints during use?
Girav strives to avoid complaints. But if after some time there is a complaint about an article, please contact us immediately via [email protected] or during office hours (9 AM – 5 PM (CET)) on + 31 20 472 10 02 to resolve the complaint as quickly as possible.