Please be aware that import duties and taxes can be added to your order by UK customs and will have to be paid by you in order to receive your package.
Online purchases from Girav can be returned within 100 days.
How do I return an item?
Online purchases from Girav can be returned within 100 days. The purchases can be tried on at home, just like in a shop. The items to be returned must be unused and unworn, with the attached price tags and returned in the original packaging.
You can return the items with your preferred courier to the following address:
Polderweg Oost 19
2973 AN MOLENAARSGRAAF
Can I exchange an item?
Direct exchange of an item is unfortunately not possible. The fastest way to receive your desired item is to place a new order and return the other one to us.
Have you bought something that falls under our promotional conditions (e.g. 3 for €50 or 2 + 1 free), or do you have a question, please contact our customer service at [email protected] or during office hours on +31 20 472 10 02.
Processing a return can take up to 14 days. When the return has been processed, the purchase amount will be refunded as soon as possible. If the order has been paid (partly) with shop credit or a gift card, the used credit will be refunded to your customer account.
Questions or complaints during use?
Girav strives to avoid complaints. But if after some time there is a complaint about an article, please contact us immediately via [email protected] or during office hours (9 AM – 5 PM (CET)) on + 31 20 472 10 02 to resolve the complaint as quickly as possible.