Returns

Free returns from the Netherlands, Belgium, Germany and Austria

We offer free returns for the Netherlands, Belgium, Germany and Austria. In these countries you can use our return sticker for free returns.

Returns within Europe

For all other countries returns are not free.

Returns outside Europe

Outside the European Union, return costs are at your own expense.

Of course, you can choose another carrier at your own expense. You can then send the parcel to the return address below. To avoid delays: please make sure that our provider sticker or your order number with contact details are in the box. Then we will know who the sender is.

The return address is:

Girav
Polderweg Oost 19
2973 AN MOLENAARSGRAAF
THE NETHERLANDS

Direct exchange of an item is unfortunately not possible. The fastest way to receive your desired item is to place a new order and return the other one to us.

Have you bought something that falls under our promotional conditions (e.g. 3 for €50 or 2 + 1 free), or do you have a question, please contact our customer service at [email protected] or during office hours on +31 20 472 10 02.

Processing a return can take up to 14 days. When the return has been processed, the purchase amount will be refunded as soon as possible. If the order has been paid (partly) with shop credit or a gift card, the used credit will be refunded to your customer account.

Girav strives to avoid complaints. But if after some time there is a complaint about an article, please contact us immediately via [email protected] or during office hours (9 AM – 5 PM (CET)) on + 31 20 472 10 02 to resolve the complaint as quickly as possible.